Asahikawa Ski Rentals
Frequently asked questions
Nine common questions about booking, hotel delivery, size exchanges, insurance and cancellation policy. If you still have a question, contact us.
We recommend booking online at least 3 days ahead, especially during the December to February peak season, when kids' sizes and popular items often sell out early. Walk-in rental is possible, but specific sizes cannot be guaranteed.
Yes, it is our core service. After you book, we deliver your gear to your hotel or guesthouse front desk the evening before check-in, free of charge; we collect it from the front desk on the morning of check-out. You never need to visit the shop. Delivery covers hotels and guesthouses around ski resorts around Asahikawa and lodgings near Asahikawa Station.
Most guests choose hotel delivery, with gear dropped off and collected at their hotel. If you would rather handle it in person, in-store pick-up is available at the Asahikawa counter at [Address TBD], Asahikawa, open daily 08:00-18:00 (until 19:00 on Saturdays). See the Asahikawa location page for a map and directions.
Yes. For in-store pick-up, staff help you fit your boots and check ski length, and you may exchange once free of charge during opening hours. For hotel delivery, contact customer service to arrange an exchange, subject to same-day stock.
The base fee does not include equipment insurance. We recommend adding damage cover at ¥400 per day, which greatly reduces the repair costs you would otherwise pay for accidental damage. Personal travel insurance must be arranged separately.
Cancel 7 or more days before your pick-up date for a full refund; 3 to 6 days before for a 50% refund; within 2 days, no refund is given. All cancellations must be requested via your online order page or the Contact page.
Kids' ski sets cover ski sizes for heights from 90cm to 130cm and include a helmet. Please enter the child's actual height and weight when booking so staff can prepare in advance.
Yes. Outerwear sets can be rented on their own, or combined with a ski or snowboard set for package pricing. See the Rental Plans list for details.
Returns within 2 hours of the agreed time are free. Beyond 2 hours, a half-day fee is charged pro rata to the daily rate; beyond 24 hours, a full-day fee applies.